The ZIP package contains ISO image with 'Reset Windows Password' utility and a special tool for creating bootable disks. 1. Unpack the archive to your hard disk, run IsoBurner.exe, select an item for creating bootable CD/USB and browse for the unpacked ISO image file. Proceed to the next Wizard step and write the ISO image to disk. 2. When making a bootable USB drive, keep in mind that depending on your target PC's type, you should select either BIOS- or UEFI-compatible partition scheme. Use 'Max possible compatibility' scheme if you know nothing about the target PC. This mode allows creating drives that can be booted in both BIOS and UEFI CSM modes. 3. Insert the newly created bootable CD/DVD or USB into your problem PC, reboot it and change its BIOS/UEFI settings to make the boot device (CD-ROM, DVD-ROM or USB disk) first on the list. Save the BIOS settings, reboot once again and launch 'Reset Windows Password' from your bootable media. Some BIOS/UEFI have fast boot menu, typically called by hitting F8 key during startup.